ConnTrol Returns & Refund Policy
At ConnTrol, we want you to be confident in your purchase. Our returns and refund policy lasts 30 days from the date you receive your order. If 30 days have passed, we’re unable to offer a full refund or exchange.
Return Eligibility
To qualify for a return:
Item must be unused and in the same condition as received
Original packaging must be included
Proof of purchase is required
Non-Returnable Items
We cannot accept returns on:
Perishable goods (food, flowers, newspapers, magazines)
Intimate or sanitary items
Hazardous materials or flammable liquids/gases
Gift cards
Downloadable software
Certain health and personal care products
Partial Refunds
Partial refunds may be granted for:
Opened media (books, CDs, DVDs, software, video games, vinyl records)
Items with signs of use or damage not caused by ConnTrol
Returns made more than 30 days after delivery (if accepted)
Refund Process
Once your return is received and inspected, we’ll email you with the approval or denial of your refund.
Approved refunds are processed to your original payment method within a set number of days.
For late or missing refunds, check with your bank or card issuer before contacting us.
Sale Items
Only regular-priced items are refundable; sale items are non-refundable.
Exchanges
We replace defective or damaged items. Email us at {email} and send the item to {address} for an exchange.
Gifts
Gift returns will be credited with a gift certificate or refunded to the original purchaser.
Shipping Your Return
Ship returns to: {address}
Return shipping costs are the customer’s responsibility (non-refundable)
For valuable returns, we recommend trackable shipping or insurance
Need Help?
For any questions about our returns or refund policy, email us at {email}.